The key to building a customer-centric team

When it comes to ROI and profitability, customer-centric companies are 60% more profitable than companies that don’t focus on that all-important customer experience. So how can you transform your
business to put customers at the center of everything? As with many things, the answer lies in technology. The world has changed, the way we do business has changed, and the way customers want to connect and communicate with you has changed.