Silo busting in IT services and operations is good for the business – and team satisfaction

It was a good day to grab lunch with my co-worker Megan at our favorite Italian restaurant two blocks from the office. It had been drizzly the last couple of days, but the sun had pushed aside the clouds, and it felt good to get outdoors for a walk down the street. At the restaurant, we had devoured our meals, and now it was time to get back to the office.