While many business process management (BPM) organizations are already mining for user data to discover best practices and patterns, others are just beginning to leverage this enormous resource.

Data analysis across a range of customer demographics for leverageable user information is a capability that is still emerging. The information that will be derived from these developing tools will shine new light on the differences between vendors that offer SaaS deployment services and those that do not. While some vendors are actively taking advantage of this opportunity, others are standing on the sidelines, leery of latent user privacy entanglements.