Omdia, a prominent IT industry analyst, has named ServiceNow as a leader in its report “Omdia Universe: Selecting an AIOps Solution, 2021-22.” According to the report: “ServiceNow should appear on your shortlist if you are looking for a business-focused approach to transforming how IT is managed…One of the areas that ServiceNow has taken a leadership position in is the ability to support innovation from all employees through its workflow capability.” Learn more in the report.