How to Get Fast Time to Value When Automating Your IT Help Desk for the New Normal

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According to McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans between immediate preparedness and planning for the new normal. Most CIOs believe the new normal will be a hybrid of work from home and work at the office and they believe it will change from week to week until there is a vaccine.

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