Customer Experience: Five best practices for connecting customer service resources

When things change in an instant, can your customer experience engine keep up? Are you prepared to overcome resource constraints, keep remote and on-premises employees connected and productive, handle spikes in customer requests, and address potential issues before customers know about them? It’s a big ask, but if you can maintain predictably high service levels during unpredictable times, then your organization is one step closer to delivering frictionless service that will build loyalty.