Transforming Customer Experience

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Transforming Customer Experience

Customer engagement is a top priority at businesses — and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of companies had planned to increase their 2023 customer experience ( CX ) spending by an average of 24%, according to Metrigy’s 2023 Technology Spending Forecast global study of 400 companies.

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