AI – Enabled WFM Improves Customer and Employee Experiences

Consumer expectations have changed dramatically in the l ast few years , and many of the service tactics that worked for enterprises in the past are no longer effective . C ompanies need to modify the ir approach to interacting with their customers directly or via self – service if they want to deliver an outstanding experience. Organizations require solutions and tools that position them to “up their game” so they can address the changing expectations of customers and employees alike.